TICKETING CONSULTANT
Duration: 2 Months
- Welcome and/or greet the customer (walk-in, online or agent referred).
- Interact with the customer to understand their travel plan and specific requirements.
- Attend to bookings enquiries and seek confirmation.
- Provide travel advisory.
- Coordinate with transport operators (airlines, railways, cab, cruise and bus/ coach).
- Gather all required documents.
- Process for the ticket booking.
- Follow up with the customer to handover the ticket.
- Assist the customers with postponing or cancellations requests.
- Report and document the process.
- Achieve customer satisfaction.
- Interact with superior.
- Communicate with colleagues.
- Communicate effectively with customers.
- Engage with customers to understand their service quality requirements.
- Achieve customer satisfaction.
- Fulfill customer requirement.
- Follow behavioral, personal and telephone etiquettes.
- Treat customers with high degree of respect and professionalism.
- Achieve customer satisfaction.
- Educate customer on specific facilities and services available for different categories of customers.
- Provide gender and age specific services as per their unique and collective requirements.
- Follow standard etiquette with women at workplace.
- Secure company’s IPR.
- Respect customer’s copyright.
- Ensure cleanliness around workplace in hospitality and tourist areas.
- Follow personal hygiene practices.
- Take precautionary health measures.
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