Best Aviation Courses, Travel and Tourism Academy, IATA training Centre in Delhi

The scope of Tourism and Hospitality Industry.
The roles and responsibilities of a Meeting, Conference and Event Planner and its sub-sectors.
The scope of work for a Meeting, Conference and Event Planner.
The job role and job opportunity for a Meeting, Conference and Event Planner in the Tourism and Hospitality Industry.
The basic terminology used in the Tour Packaging.

The procedure of client analysis and scope of work related to the meeting, event or conference.
Employ suitable practices to calculate the costs of the venue and related services.

Perform the tasks of cost estimation for the event, meeting or conference.
Apply appropriate procedures to handle client queries and negotiate on the terms and services.
The procedure of receiving client approval.

The standard operating procedures and types of events (e.g. weddings, birthday parties, fashion shows etc.).
Types of tools and equipment, facilities required for various services for the event, meetings and conferences.
Marketing strategies and their implementation procedures for an event, meeting or conference.
Prepare the duty roster and work schedule for the staff.

Types of problems that may occur during an event and procedure to identify and solve them.
Monitoring methods for events, meetings, and conferences.
The importance of ensuring proper food preparation and undertaking any special requirements regarding the food preparation and service (e.g. vegetarian food, allergy problems).
The importance of complying with relevant legislation and organizational standards while organizing the event, conference or meeting and all associated activities.

The post-even activities to be performed by a Meeting, Event, and Conference Planner.
Appropriate practices to collect and analyse the feedback from the client.
Types of records that should be maintained for events.

The importance of professionalism, etiquette and ethical behavior at the workplace.
Importance of maintaining hygiene and wearing designated uniform.
The procedure and policy of handling complaints and feedback constructively.
Gender and age-specific requirements of the guests.
The specific needs of People with Disabilities.
The standard policy to prevent Sexual harassment at workplace.

The significance of ensuring organizational confidentiality and guest privacy in the hospitality industry.
The activities to protect the privacy of guest information.

Importance of personal and workplace hygiene.
Procedure to maintain personal hygiene.
The compliance norms to ensure cleanliness and sanitization of the workplace and related equipment.
Standard safety procedures to be followed while handling tools, material, and equipment.
The purpose and usage of various Personal Protective Equipment (PPE)required at the workplace.

To meet event, meeting and conference stakeholders to understand the event’s purpose and goals.
To obtain information about the attendee profile to choose the types meals and snacks etc.
To identify the operational and resource requirements for the event, meeting or conference.
To liaise with the vendors to get bids and determine the best fits for the budget and goals.
To provide the accurate information regarding capacity, availability, access restrictions, benefits and advantages of the venue.
To calculate the costs of the venue and the services.
To calculate and compare costs of services from different vendors to maximize cost effectiveness.
To prepare a duty roster and schedule to allocate the job responsibilities to the staff.
To coordinate event logistics, services, technology and equipment needed to run the event, food, drinks, transportation, etc.
To organize sponsorships and advertisements, and marketing collaterals required for the event, conference or meeting.

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