Professional Diploma in Aviation, Travel & Hospitality Management
Duration: 1 Year
- Introduction to the Airline
- Air Transport and Flight
- Responsibilities and Cooperation
- Managing Abnormal and Emergency Situations
- Medical Emergencies Onboard the Aircraft
- Aviation Security
- Customer Service and Interaction with Passengers
- Airline Catering and Onboard Retail Services
- Cabin Crew Professional
- Introduction to Airport & Airline Ground Operations
- Computer Reservations and Departure Control Systems Function
- Check-In Procedures for Passengers and their Baggage
- Conditions of Carriage, Boarding Procedures
- Dangerous Goods Regulations
- Managing Passenger Interactions
- Aviation Security Requirements for Passengers and Baggage
- Enhanced Passenger Facilitation
- Future of the Industry
- Travel Geography
- Airline Ticketing
- Tour Packages
- Visa
- Passport
- Hotel Booking
- GDS – Galileo & Amadeus
- International & Domestic Destination
- MICE
- Rooms Division Operations
- Front Office
- Food and Beverage Operations
- Customer Service Management in Tourism and Hospitality
- Global Tourism and Hospitality
- Housekeeping
- Marketing, Sales & PR in Service Industry
- To present yourself, to present someone else, to present your family, To present a place or city etc. To describe your home.
- Greetings in french.
- Alphabets.
- Numbers- ordinaux and cardinaux.
- Articles- definites, indefinites, partitives, contractés
- Subject pronouns, accents.
- How to make sentences, use of c'est and ce sont.
- All types of verbs. Regular, irregular.( er, ir, re).
- Seasons of the year, days of the week and months of the year.
- Different types of asking questions and converting an affirmative sentence to interrogative sentences in three ways.
- Negations. How to convert an affirmative sentence to negative sentence.
- Expressions of avoir and faire.
- Nouns, masculine, feminine and plurals.
- Adjectives, how to accord with masculine , feminine and plural nouns, adjective possessive, adjective demonstrative and interrogative.
- How to read text with correct pronunciation. Communication.
- Professions.
- Countries and nationalities.
- Prepositions.
- Adverbs of places, of quantity, interrogative.
- The colors, masculine, feminine and plurals of colors.
- Face and body parts.
- How to write an identity card.
- Clothes.
- The meals in france.
- The dialogues in a restaurant or markets.
- Letters.
- How to tell the time. Formal and informal style.
- Verb pronominal and to describe the daily routine.
- Past tense Passé composé, passé récent and imperfait.
- Future tense: simple future and near future tense.
- About france.
- Selling Skills
- Negotiation
- Motivation
- Stress management
- Adaptability
- Self Assessment
- Taking Criticism
- Enthusiasm
- Grooming
- Interview
- Organizational Skills
- Business etiquettes and ethics
- Patience
- Product Knowledge
- Diversity awareness
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