Professional Diploma in Aviation, Travel & Hospitality Management
Duration: 1 Year
- Introduction to the Airline
- Air Transport and Flight
- Responsibilities and Cooperation
- Managing Abnormal and Emergency Situations
- Medical Emergencies Onboard the Aircraft
- Aviation Security
- Customer Service and Interaction with Passengers
- Airline Catering and Onboard Retail Services
- Cabin Crew Professional
- Introduction to Airport & Airline Ground Operations
- Computer Reservations and Departure Control Systems Function
- Check-In Procedures for Passengers and their Baggage
- Conditions of Carriage, Boarding Procedures
- Dangerous Goods Regulations
- Managing Passenger Interactions
- Aviation Security Requirements for Passengers and Baggage
- Enhanced Passenger Facilitation
- Future of the Industry
- Travel Geography
- Airline Ticketing
- Tour Packages
- Visa
- Passport
- Hotel Booking
- GDS – Galileo & Amadeus
- International & Domestic Destination
- MICE
- Rooms Division Operations
- Front Office
- Food and Beverage Operations
- Customer Service Management in Tourism and Hospitality
- Global Tourism and Hospitality
- Housekeeping
- Marketing, Sales & PR in Service Industry
- Selling Skills
- Negotiation
- Motivation
- Stress management
- Adaptability
- Self Assessment
- Taking Criticism
- Enthusiasm
- Grooming
- Interview
- Organizational Skills
- Business etiquettes and ethics
- Patience
- Product Knowledge
- Diversity awareness
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