DIPLOMA IN TRAVEL AND TOURISM MANAGEMENT
Duration: 4 Months
- Introduction to Travel & Tourism Industry
- Basic Geography of the world
- Coding of the city & Airports
- Main Tourist Destinations in Asia
- Main attractive Tourist Places of the world
- Travel Portals & its practical Uses
- Do’s & Don’t of Tourism
- Types of Tourism
- Costing of an ltinerary/tour Packages
- Facilitation and Handling of Groups
- GDS/CRS one Language
- Tour Escorts & Tour guide
- International / Domestic Airline Ticketing
- USA and Canada
- Australia and New Zealand
- South Africa and Kenya
- Major European countries
- India
- Sign in/Sign out
- Time Table & Schedule
- Basic PNR Creation
- Seat assignment
- Meal Request
- Loyalty Programme
- PNR Splitting and Modification
- Minimum Connecting Time
- Timatic
- PNR History
- Queues
- Baggage allowance
- Fares
- Car Booking
- Hotel bookings
- Introduction. Overview & Role of MICE in the Tourism & Hospitality Industry.
- Introduction of MICE Industry.
- Basic Terms and concepts in MICE.
- The Nature of MICE markets and demand for facilities.
- The impact of MCIE on local and national communities.
- Broader value of MICE/Educate and inform, Promote, Network/Socialize.
- What is Destination Management?
- Types of Destinations: Outbound/ Inbound/ Domestic.
- Choosing a Destination out of 3 options – Outbound / Inbound / Domestic.
- Destination Choice Influences (Time/Budget/Connectivity/ Safety Security/ Infrastructure/Attractions/Features/Accommodation Types).
- How to Decide? (Tourist office/ Friends & family referrals/ Trip Advisor/ Google Searches/ Campaigns).
- Language Skills
- Listening
- Telephone Skills
- Public Speaking
- Presentation
- Body Language
- Selling Skills
- Negotiation
- Motivation
- Stress management
- Adaptability
- Self Assessment
- Taking Criticism
- Enthusiasm
- Grooming
- Interview
- Organizational Skills
- Business etiquettes and ethics
- Patience
- Product Knowledge
- Diversity awareness
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